Orbit Housing Association Limited (202427014)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Paragon Asra Housing Limited (202318065)
The complaint is about the landlord’s handling of the resident’s reports of: Pests in his property and communal areas of the building. Repairs to the floorboards in his property. We have also looked at the landlord’s handling of the associated complaint.
City of Westminster Council (202435052)
The complaint is about the landlord’s handling of repairs to the balcony door and bathroom window. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
London Borough of Camden Council (202417664)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the associated repairs.
London Borough of Tower Hamlets (202333743)
The complaint is about the landlord’s handling of: Void works at the resident’s property. The associated complaint.
Southern Housing (202436229)
The complaint is about the landlord's handling of the resident's reports about the water system.
Vico Homes Limited (202326893)
The complaint is about the landlord’s response to the resident’s concerns about staff conduct.
A2Dominion Housing Group Limited (202317836)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak in the building . We have also considered the landlord’s: Handling of the associated complaint. Record keeping.
Ability Housing Association (202322628)
The resident’s complaint is about: The landlord’s handling of reports of anti-social behaviour. The landlord’s handling of reports of damp and mould. The landlord’s response to the resident’s request to move properties.
Abri Group Limited (202429771)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaints.