Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Reports of an ongoing bed bug infestation. Reports of repairs, including damp and mould. Management transfer request. This service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Reports of damp and mould. Reports of ceiling and wall cracks. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports of water ingress from the neighbour’s balcony garden, and associated repairs. The landlord’s handling of damp, mould, and peeling paint in the upstairs bathroom. The landlord’s response to the resident’s reports about condensation in the downstairs bathroom. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of the resident’s reports of broken glass in an internal communal door. Method of address when communicating with the resident. We have also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s report that the signs it put in the bin store were incorrect.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s request to be compensated for reported damage to decorations. The associated complaints.
The complaint is about the landlord’s: Handling of a request for a disabled parking bay. Handling of antisocial behaviour (ASB) reports including staff conduct and discrimination. Complaint handling.
The complaint is about the landlord’s response to the resident’s complaint about her move, repairs at the new property, and her request for a single point of contact.
The complaint is about the landlord’s response to the resident’s enquiries about fire safety. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns about: Damp, mould, and internal repairs. External repairs and tree maintenance. Pest infestation. We have also investigated the landlord’s complaint handling.