We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202344221 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 February 2026 Background The lease requires the landlord to arrange buildings insurance and […]
Decision Case ID 202423275 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Leaseholder Date 26 January 2026 Background The resident lives in a ground floor flat in a 2-storey block. She […]
Decision Case ID 202316664 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 26 February 2026 Background The resident had a long-standing damp problem in her […]
Decision Case ID 202442332 Decision type Investigation Landlord Legal and General Affordable Homes Limited Landlord type For profit Occupancy Assured Shortlhold Tenancy Date 26 February 2026 The resident complained to the landlord about how […]
Decision Case ID 202338791 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident is unhappy that, despite repairs carried out by […]
Decision Case ID 202305309 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 26 February 2026 Background The resident lives in […]
Decision Case ID 202501043 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background The resident lives in a […]
Decision Case ID 202342591 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 26 February 2026 Background The resident lives in a block of […]
Decision Case ID 202436927 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 26 February 2026 Background The resident requested service charge documentation on […]
Decision Case ID 202424079 Decision type Investigation Landlord My Space Housing Solutions Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 February 2026 Background At the time of the resident’s complaint, she resided […]