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If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000.

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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London Borough of Lewisham (202416712)

The complaint is about the landlord’s handling of: Reports of damp and mould. Reports of ceiling and wall cracks. The Ombudsman has also considered the landlord’s complaint handling.

London Borough of Sutton (202342463)

The complaint is about: The landlord’s handling of the resident’s reports of water ingress from the neighbour’s balcony garden, and associated repairs. The landlord’s handling of damp, mould, and peeling paint in the upstairs bathroom. The landlord’s response to the resident’s reports about condensation in the downstairs bathroom. We have also considered the landlord’s complaint handling.

London Borough of Waltham Forest (202421867)

The complaint is about the landlord’s: Handling of the resident’s reports of broken glass in an internal communal door. Method of address when communicating with the resident. We have also considered the landlord’s handling of the associated complaint.

Midland Heart Limited (202412035)

The complaint is about the landlord’s: Handling of rodent infestation. Response to concerns about staff conduct. Handling of a move to temporary accommodation. Response to reports about a neighbour’s dog. Communication. Complaint handling.