We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: request for the oven and fridge freezer to be relocated. reports of mould. reports of repairs to the kitchen tap. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of reports of damp and mould throughout the property, and associated repairs. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The resident’s complaint is about the landlord’s handling of his requests to replace his windows.
The complaint is about the landlord’s response to the resident’s concerns about the length of time taken to relocate her via its right to return scheme (RTR). This Service has also considered the landlord’s complaint handling
The complaint is about the landlord’s response to the resident’s reports about a water tank, a hot water cylinder, and pipework lagging, and its compensation for these.
The complaint is about the landlord's response to the resident’s reports of antisocial behaviour by a neighbour.
The complaint is about the landlord’s handling of the resident’s: Reports of an ongoing bed bug infestation. Reports of repairs, including damp and mould. Management transfer request. This service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Damp and mould at the property. Lift repairs. We have also considered the landlord’s complaint handling.