Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Bolton at Home Limited (202441409)

The complaint is about the landlord’s response to the resident’s: request for it to extend the property. reports of discrimination.

City of Lincoln Council (202416961)

The complaint is about the landlord’s response to the resident’s reports of issues with the boiler and a lack of heating and hot water.

Clarion Housing Association Limited (202313861)

The complaint is about the landlord's handling of: reports of overgrown trees in a neighbouring garden. planned improvement works to the resident's windows and doors. the associated complaint.

Clarion Housing Association Limited (202439414)

The complaint is about the landlord’s: Handling of a temporary move following a rat infestation at the property. Response to the resident’s related concerns about costs and damages. Response to her concerns about replacement blinds. The Ombudsman has also considered the landlord’s complaint handling.

East Devon District Council (202438735)

The complaint is about the landlord’s response to the resident’s: Reports of various repair issues including damp and mould. Related concerns about various welfare issues, including allegations of unfair treatment by the landlord’s officers. The Ombudsman has also considered the landlord’s complaint handling.