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If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

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Thank you for your patience. We apologise for the inconvenience.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Thrive Homes Limited (202127733)

The complaint is about the landlord’s response to the resident’s reports of: Antisocial behaviour (ASB). Leaks from the flat above. We have also considered the landlord’s complaint handling.

London Borough of Ealing (202430100)

The complaint is about the landlord’s handling of a roof leak, which caused damp and mould. The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.

Peabody Trust (202335448)

The complaint is about the landlord’s response to the resident’s requests for her kitchen to be replaced. We have also investigated the landlord’s complaint handling.

Southern Housing (202311735)

The complaint is about the landlord’s response to the resident’s service charge enquiries. We have also investigated the landlord’s complaint handling.

Hyde Housing Association Limited (202418882)

The complaint is about the resident’s reports of water ingress, damp and mould, and associated outstanding repairs. This report has also assessed the landlord’s: complaint handling. record keeping.