Southend-on-Sea City Council (202215902)
The complaint is about the landlord’s: Handling of window and door replacement work at the resident’s property. Response to the resident’s reports of poor staff conduct. Complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southwark Council (202218279)
The complaint is about the landlord’s handling of: The resident’s reports of domestic abuse (DA). The ending of the resident’s tenancy. The Ombudsman has also investigated the landlord’s complaint handling.
Town and Country Housing (202330045)
The complaint is about the resident’s reports about the landlord’s handling of: Repairs and the subsequent damp and mould in the former property, including the amount of compensation offered. The associated complaints.
Bolton at Home Limited (202310451)
The complaint is about the landlord’s handling of the resident’s reports of: Various repairs including gutters, plastering and pointing, damp and mould, carbon monoxide detectors, bathroom fan, and electrical sockets. Staff conduct regarding a gas safety check at the property. A data breach. The Ombudsman has also investigated the landlord’s associated complaint handling.
Camden Council (202344618)
The complaint is about the landlord’s handling of reports of damp and mould.
Golding Homes Limited (202218685)
The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to his roof and loft . This report has also considered the landlord’s complaint handling.
Leeds City Council (202342553)
The complaint is about the landlord’s handling of various repairs in the resident’s property. The Ombudsman has also considered the associated complaint handling.
London Borough of Croydon (202120044)
The complaint is about the landlords response to the residents requests for: Relocation of electric sockets in the bedroom, kitchen and lounge. Installation of a new electric socket for a helpline box. Bathroom renovation. Improvement works in the kitchen, including: Installation of a washing machine. Renovation of the kitchen. Removal of electricity consumer unit (electric board) from cupboard. Replacement of the boiler. Removal of pipework. The landlord’s complaint handling will also be investigated.
London Borough of Hackney (202306139)
The complaint is about: The landlord’s handling of the resident’s request to be placed on the housing register and for her application to be prioritised. The landlord’s handling of the resident’s reports of damp and mould and associated remedial repairs in her property. The landlord’s complaint handling has also been investigated.
Longhurst Group Limited (202347088)
The complaint is about the landlord’s response to the resident’s: reports of damp, mould and the repair of the kitchen cupboards within her property. associated complaint.