London Borough of Barnet (202312816)
The complaint is about the landlords handling of repairs to plasterwork in the property. The Ombudsman has also considered the landlord’s complaints handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London Borough of Croydon (202338569)
The complaint is about the landlord’s handling of: Repairs in the resident’s property and handling of her request for a decant. Damp and mould in the resident’s property. The complaint.
MHS Homes Ltd (202313074)
The complaint is about the resident’s concerns regarding information she was provided about the need for an external wall system inspection (EWS1) form.
Poplar Housing And Regeneration Community Association Limited (202307090)
The complaint is about the landlord’s communication on rent increases and rent arrears. The Ombudsman is also investigating the landlord’s handling of the complaint.
Sanctuary Housing Association (202218853)
The complaint is about the landlord’s handling of reports of a leak from the above property, and the associated repairs. The Ombudsman has also considered the landlord’s: Complaint handling. Record Keeping
Sandwell Metropolitan Borough Council (202400656)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB) about the resident’s neighbour. The Ombudsman has also considered the landlord’s complaint handling.
Swindon Borough Council (202302293)
The complaint is about the landlord’s: Response to the resident’s concerns that the central heating system was defective, which had caused high bills. Complaint handling.
WATMOS Community Homes (202310312)
The complaint is about the landlord’s handling of leaks between February and June 2023. We have also investigated the landlord’s complaint handling.
A2Dominion Housing Group Limited (202340173)
The complaint is about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
A2Dominion Housing Group Limited (202342967)
This complaint is about the landlord’s handling of: The resident's reports that scaffolding, window design and inadequate radiators caused ventilation and heating problems and contributed to mould. The resident's health and safety concerns in returning to her property from temporary accommodation. The resident’s concerns that exposure to dust on items returned from storage would cause an allergic reaction.