Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Sovereign Network Group (202340976)

The complaint is about the landlord’s: Handling of a payment from an insurance claim in 2023. Response to repair issues raised after 21 June 2024, including: The resident’s request for a temporary decant in September 2024. Reports of rotten windows. The communal area smelling of sewage. The communal area having no lights, which resulted in injury to the resident. Rubbish in the communal area. The landlord charging the resident to unblock a toilet and basin. A bedroom window not opening. Another tenant of the landlord having returned to the block, which the resident considered to pose a risk. The landlord sharing the resident’s contact details with contractors. Storm damage to his belongings. Handling of the resident’s reports of a leak and the resident’s associated request for temporary accommodation during the works. Complaint handling.

Stonewater Limited (202310119)

The complaint is about the landlord’s handling of service charge queries. The Ombudsman has also considered the landlord’s complaint handling.

The Guinness Partnership Limited (202234598)

The complaint is about the landlord’s response to the resident’s reports of: Leaks in the carpark. Leaks on the balcony. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.

Vivid Housing Limited (202328542)

The complaint is about the landlord’s handling of damp and mould repairs at the property. The Ombudsman has also looked at the landlord’s handling of the associated complaint.

Brighter Places (202406094)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s request for a permanent decant. Arranging a quotation appointment with its contractor. The associated complaint.

Islington Council (202336503)

The complaint is about the landlord’s handling of: Repairs to the building which caused water ingress to the resident’s property in 2023. Repairs to the building which caused water ingress to the resident’s property in 2024.