London & Quadrant Housing Trust (202400842)
The complaint is about the landlord’s handling of the resident’s: Reports of required repairs and antisocial behaviour (ASB) in the communal areas of the property. Associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London Borough of Ealing (202334976)
The complaint is about the landlord’s handling of the resident’s report of poor staff conduct. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
London Borough of Ealing (202447207)
The complaint is about the landlord’s handling of the resident’s: Reports that she did not view the property before sign up and subsequently found the kitchen too small for appliances. Request of a second entrance door key. Associated complaint.
London Borough of Lambeth (202402913)
The complaint is about the landlord’s handling of the resident’s: Reports that the dividing fence was broken and the neighbouring garden overgrown. Concerns regarding the tree trunk in his garden.
London Borough of Wandsworth (202442912)
The complaint is about the landlord’s handling of: The resident’s reports of excess condensation in the property. The resident’s reports of excess cold in the property. The resident’s request for compensation for damaged belongings. The Ombudsman has also investigated the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202413317)
The resident’s complaint is about the landlord’s handling of a window repair. We have also considered the landlord’s handling of the associated complaint.
North West Leicestershire District Council (202419956)
The resident has complained about: The landlord’s handling of a boiler replacement. The associated complaint handling.
Notting Hill Genesis (202321669)
The complaint is about the landlord’s handling of the resident’s reports of: Cracks in the wall of the property. Missing roof tiles. We have also considered the landlord’s handling of the associated complaint.
Notting Hill Genesis (202422116)
The complaint is about the landlord’s handling of the resident’s reports of pests. We have also considered the landlord’s handling of the associated complaint.
One Housing Group Limited (202444402)
The complaint is about the landlord’s handling of the resident’s reports of repairs following a mutual exchange. We have also considered the landlord’s complaint handling.