We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s request for a meeting to discuss cyclical works . Issuing service charge statements for years ending December 2021 and December 2022. The defects list for 2022 cyclical works supplied by the resident. The resident’s concerns about the replacement of the building’s windows.
The complaint is about the landlord’s handling of the resident’s reports of pests in the property.
The complaint is about the landlord’s handling of the resident’s application to be moved to alternative accommodation. The landlord’s handling of the complaint has also been considered.
The complaint is about the landlord’s handling of window repairs at the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns about signage on the estate.
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.
The complaint is about the landlord’s response to the resident’s report of: A roof leak and the handling of remedial repairs. Damage to personal property. The Ombudsman has also decided to investigate the landlord’s complaint handling.
The complaint is about the landlord's handling of: Reports about the heating system. The associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of intermittent water pressure. The associated complaint.
The complaint is about the landlord’s: Response to a request for additional refuse bins. Handling of guttering repairs and property humidity levels. We have also considered the landlord’s complaint handling.