Waverley Borough Council (202325369)
The resident’s complaint is about the landlord’s handling of: Damp and mould in the property. Her request for reimbursement for her damaged belongings.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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A2Dominion Housing Group Limited (202320456)
The complaint is about the landlord’s response to the resident’s: Request for window repairs. Reports of damp and mould. Concerns about the suitability of the property.
A2Dominion Housing Group Limited (202434551)
The complaint is about the landlord’s handling of leaks which affected the resident’s flat. We have also assessed the landlord’s complaint handling.
Amplius Living (202321541)
The complaint is about the landlord’s handling of the resident’s concerns about its contractor’s conduct in his home during a gas safety inspection.
Arun District Council (202449303)
The complaint is about the landlord’s handling of damp caused by a neighbour’s driveway. We have also investigated the landlord’s complaint handling.
Aster Group Limited (202438674)
The complaint is about the landlord’s: Handling of the resident’s concerns about her rent. Handling of reports of asbestos.
Bernicia Group (202422631)
The complaint is about the landlord's handling of the resident's reports of repairs to her front and back doors and windows.
Clarion Housing Association Limited (202340920)
The complaint is about the landlord’s handling of the resident’s: Service charge account. Concerns about the standard of communal cleaning. Associated complaint.
Clarion Housing Association Limited (202444733)
The complaint is about the landlord’s response to the resident’s concerns about works completed in her property in April 2019. We have also considered the landlord’s complaint handling.
Gateshead Metropolitan Borough Council (202328159)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and subsequent repairs. The associated complaint.