Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Peabody Trust (202421775)

The complaint is about the landlord’s handling of: The resident’s concerns regarding its communication about and use of fire-retardant paint in the communal areas. The complaint.

Peabody Trust (202444304)

The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, associated repairs, and a move to temporary accommodation. Request for compensation for damage to belongings. We have also considered the landlord’s complaint handling.

Sanctuary Housing Association (202344212)

The complaint is about the landlord’s response to the resident’s: Reports of water in the communal lift pit. Request for a service charge refund. We have also considered the landlord’s complaint handling.

Southern Housing (202347516)

This complaint is about how the landlord handled repairs to a communal car park gate at the resident’s building.

Abri Group Limited (202447225)

The complaint is about the landlord’s handling of: reports of damp and mould. front door repairs. We have also considered the landlord’s complaint handling.