Basildon Borough Council (202412377)
The complaint is regarding the landlord’s handling of repairs to the guttering.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Castle Point Borough Council (202305588)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. We have also considered the landlord’s complaint handling.
Curo Places Limited (202335110)
REPORT COMPLAINT 202335110 Curo Places Limited 20 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Kingston upon Hull City Council (202417270)
The complaint is about the landlord’s: Handling of repairs throughout the resident’s property. Response to the resident’s reports about his mental health.
Kirklees Metropolitan Borough Council (202339693)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the outhouse roof. Associated complaint.
Lewes District Council (202439550)
The complaint is about the landlord’s handling of reports of damp and mould. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202450720)
The complaint is about the landlord’s handling of the resident’s reports of: A roof leak. A damaged bathroom basin. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hammersmith and Fulham (202325010)
The complaint is about the landlord’s handling of the resident’s: Concerns with planning permission for the ground floor flats within the communal block. Reports of antisocial behaviour (ASB). Concerns with grounds maintenance. We have also considered the landlord’s complaint handling.
London Borough of Hammersmith and Fulham (202418615)
The complaint is about the landlord’s handling of the resident’s: Reports of pests in the property. Concerns raised in relation to the condition of the: Internal doors. Flooring. Kitchen.
Metropolitan Thames Valley Housing (MTV) (202431911)
The complaint is about the landlord’s handling of: Repairs while the resident was temporarily moved out of the property, including the standard of work and damage caused by contractors. Reimbursing the resident for heating costs, including costs incurred while she was living in temporary accommodation. The resident’s request for wheelchair storage. The resident’s reports of antisocial behaviour (ASB) The resident’s request for rehousing. The associated complaint.