Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Notting Hill Genesis (NHG) (202109486)

The complaint concerns the landlord’s handling of: Repairs to the resident’s property’s sash windows. Damp and mould in the bathroom. The resident’s concerns about the heating control electrical cable. The resident’s complaint.

Notting Hill Genesis (NHG) (202221594)

The complaint is about:  The landlord’s handling of, and response to, the resident’s reports of an infestation of cockroaches. The landlord’s response to the resident’s request that it repair a shower hose. The landlord not reviewing the contact agreement it had in place since December 2019. The landlord’s complaint handling and its response to the resident’s request for compensation.

Nottingham City Council (202213831)

The complaint is about the landlord’s handling of: The resident’s concerns relating to the retrofit improvement to his property; and The associated complaint.

One Manchester Limited (202016223)

The complaint is about the landlord’s: Handling of reports of the resident’s alleged subletting. Handling of the resident’s reports of discrimination. Complaint handling.

Onward Homes Limited (202128639)

The complaint is about:  The landlord's handling of the resident's enquiries regarding damage to a property within the building. The landlord’s handling of the resident’s complaint.

Optivo (now Southern Housing) (202216115)

The complaint is about the landlord’s handling of: Repairs to the kitchen flooring leading to a leak from within the property. A pest infestation within the property. The resident being moved into temporary accommodation. Reports by the resident that his fridge was broken, and carpets stained.

Orbit Group Limited (202128656)

The complaint is about the landlord's handling of the resident's reports of anti-social behaviour (ASB), racial harassment, and abuse.

Peabody Trust (202210638)

The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) from a neighbour; handling of ASB reports made against the resident; decision to restrict the resident’s contact with its service; response to the resident’s reports of poor conduct and discriminatory behaviour by its staff. The Ombudsman has also considered the landlord’s complaint handling.

Peabody Trust (202217713)

The complaint is about:        The landlord's response to the resident’s reports of a roof leak.        The Ombudsman has considered the landlord’s complaint handling.         The Ombudsman has considered the landlord’s record keeping.

Rochdale Boroughwide Housing Limited (202233454)

The complaint is about the landlord’s handling of: The resident’s reports of excess cold in a single-storey side extension. The resident’s mutual exchange application. Reports of antisocial behaviour (ASB) made by the resident.