We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. The kitchen sink needing to be replaced. Works needed to the loft, including renewal of the loft insulation and a hole in the party wall. Repairs to the front and rear doors and frames. Repairs to the upstairs windows and an external windowsill. We have also decided to investigate the landlord’s handling of the associated complaints.
The complaint is about the landlord’s handling of the resident’s reports of noise from her neighbour.
The complaint is about the landlord’s handling of the resident’s concerns about the contractor chimney sweep services.
The complaint is about the landlord's response to the resident's enquiries about her rent account and payments.
The complaint is about the resident’s reports of a leak causing damp and mould at the property.
The complaint is about the landlord’s management of: the resident’s concerns about her high water usage. the resident’s requests that the landlord repair decorative damage from a leak.
The complaint is about the landlord's handling of the resident's damp and mould concerns, and associated repairs.
The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB) in her building and the security of the communal entry door. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of heat loss in a bedroom in the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of issues within his property, including damp and mould, and asbestos. The resident’s reports of no gas supply and subsequent lack of heating and hot water in his property. The resident’s reports of mice within his property. The resident’s complaint.