Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Orbit Group Limited (202411340)

The complaint is about the landlord’s handling of: The resident’s reports about repairs needed to her home. The associated complaint.

Paragon Asra Housing Limited (202233884)

The complaint is about the landlord’s handling of: The resident’s requests for explanations and evidence for increases to her service charge and the status of a reserve fund. The associated complaint.

Paragon Asra Housing Limited (202319954)

The complaint is about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.

Peabody Trust (202231798)

The resident’s complaint is about the landlord’s handling of: An assault and not being able to retrieve footage. Informing the resident of the process to retrieve footage. The neighbour taking the resident’s bin. The neighbour’s ring doorbell and the time taken to remove it. Its failure to provide reasonable adjustments. The resident’s request for a Personal Emergency Evacuation Plan (PEEP).

Peabody Trust (202313449)

The complaint is about the landlord’s handling of the resident’s reports of noise and antisocial behaviour (ASB).

Peabody Trust (202348571)

The complaint is about the landlord’s handling of: The resident’s reports about damp and mould in the property. Decant accommodation. The associated complaint.

Peabody Trust (202418731)

The resident’s complaint is about the landlord’s handling of: Roof leaks, consequent damp and mould, and the handling of remedial repairs. A request for compensation for damage to personal property and lost rental revenue.

Places for People Group Limited (202412933)

The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Repairs to the windows. Repairs to the fence. The landlord’s complaint handling has also been considered.