Vivid Housing Limited (202407217)
The landlord’s response to the resident’s report of staff misconduct.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Loading...
Wythenshawe Community Housing Group Limited (202311941)
The complaint is about the landlord’s handling of the resident’s enquiries about her service charges.
A2Dominion Housing Group Limited (202435432)
The complaint is about the landlord’s handling of the resident's reports of dampness at the property.
GreenSquareAccord Limited (202429508)
The resident’s complaint is about the landlord’s handling of a request to cut back trees in the garden of the property.
Hexagon Housing Association Limited (202425750)
The resident’s complaint is about the landlord’s handling of: Damp, mould and associated repairs. Soundproofing in the property. A home transfer request. A reported pest infestation. Management of asbestos in the property. The Ombudsman has also considered the landlord’s record keeping.
London & Quadrant Housing Trust (202418846)
The complaint is about the landlord’s handling of the resident’s: Service charge concerns. Queries on joint resident estate inspections. Reports of repairs to the communal door. Reports of repairs to the terrace lighting. Concerns on restricted access to the fifth-floor terrace. Concerns about cleaning to the communal areas. Queries on the window cleaning contract. Concerns about general communal repairs and garden maintenance. Associated complaint.
London & Quadrant Housing Trust (202422284)
The resident’s complaint is about the landlord’s handling of a boiler repair.
London & Quadrant Housing Trust (202453386)
The complaint is about the landlord’s handling of repairs to the boiler.
Places for People Group Limited (202436910)
The complaint is about the landlord’s handling of remedial works to the bedroom following reports of damp and mould. We have also investigated the landlord’s complaint handling.
Southern Housing (202336546)
The resident’s complaint is about the landlord’s handling of: Her service charge queries. Her request to change the communal lights. We have also assessed the landlord’s complaint handling.