Karbon Homes Limited (202430991)
The complaint is about the landlord’s handling of the resident’s reports of various repairs. The Ombudsman has also looked at the landlord’s handling of the resident’s complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Karibu Community Homes Limited (202329401)
The complaint is about the landlord’s handling of the resident’s reports of damage caused by a leak.
London Borough of Brent (202436365)
The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp, and mould.
London Borough of Hackney (202325848)
The complaint is about how the landlord handled the resident’s reports of: A leak from the kitchen ceiling. Overcrowding. We have also considered the landlord’s complaint handling.
London Borough of Hackney (202342556)
The complaint is about the landlord's handling of electrical repairs following a leak.
London Borough of Hackney (202449374)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and the associated repairs.
London Borough of Hammersmith and Fulham (202321203)
This complaint is about the landlord’s handling of: Repairs at the property. Appointments. The associated complaint.
London Borough of Hounslow (202417650)
The resident’s complaint is about the landlord’s handling of an unsecure communal gate and its request to remove the resident’s fence.
London Borough of Lambeth (202442696)
The complaint is about the landlord’s handling of the resident’s: Reports of noise and request for sound proofing. Concerns regarding air quality. Associated complaint.
London Borough of Lewisham (202411470)
The complaint is about the landlord’s maintenance of the communal areas including: Drainage issues and pipes leaking sewage. Damp, mould and algae in communal areas including on the carpet. Trip hazards and crumbling stairs. Repairs to communal lighting. Repairs to guttering. Block cleaning and internal decoration. Pest control. The Ombudsman has also considered the landlord’s complaint handling.