Great Places Housing Association (202325078)
The complaint is about the landlord’s handling of defects in a new build property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Great Yarmouth Borough Council (202428969)
The complaint is about how the landlord handled the resident’s concerns about: The previous communal heating system The current Air Source Heat Pump (ASHP)
GreenSquareAccord Limited (202421830)
The complaint is about the landlord’s handling of the resident’s reports of: A pest infestation. Repairs, in particular: Repairs to the boiler. Damp and mould. A crack in the living room wall.
Home Group Limited (202443954)
The complaint is about the landlord’s handing of the resident’s: Reports of repairs to the porch roof. Concerns about the kitchen renewal. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Home Group Limited (202506547)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Homes Plus Limited (202447589)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the complaint has also been considered.
Hyde Housing Association Limited (202338893)
The complaint is about the landlord’s handling of the resident’s: Concerns about service charges. Enquiries about moving into another property. Reports of Antisocial Behaviour (ASB) on the roof garden. We have also investigated the landlord’s complaint handling.
Hyde Housing Association Limited (202345644)
REPORT COMPLAINT 202345644 Hyde Housing Association Limited 29 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Incommunities Limited (202407805)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint.
Karbon Homes Limited (202316964)
The complaint is about the landlord’s: handling of internal and external repairs to the property’s walls and floors, and the bathroom extractor fan. response to the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaints handling.