Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Southern Housing (202311736)

The complaint is about the level of service charge set by the landlord for the cyclical works, and whether the standard of work justified these charges.

Southern Housing (202324807)

The complaint is about the landlord’s: Handling of concerns about grounds maintenance. Handling of concerns about parking. Handling of reports of mould at the property. Complaint handling.

The complaint is about the landlord’s handling of the resident’s reports that his neighbour’s home business was causing noise nuisance. The Ombudsman has also assessed the landlord’s complaint handling.

Sovereign Network Group (202329310)

The complaint is about the landlord’s handling of a recurring roof leak and its repair and replacement. We have also considered the landlord’s complaint handling.

Vivid Housing Limited (202322185)

The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB).

West Kent Housing Association (202320196)

The complaint is about the landlord’s handling of grounds maintenance work being charged for through service charges.

Crawley Borough Council (202329723)

The complaint is about the landlord’s handling of: Repairs to an uneven communal pavement and drain. The associated complaint.

Haringey London Borough Council (202314617)

The complaint is about the landlord’s handling of a refund request for fire doors that it did not install.

Homes Plus Limited (202312677)

The complaint is about the landlord’s handling of the resident’s request for the kitchen floor to be levelled.

Hyde Housing Association Limited (202330308)

This complaint is about the landlord’s handling of: The resident’s reports of high energy usage following the installation of a new heating system in August 2022. The resident’s reports of high energy usage following the installation of storage heaters in April 2024. The resident’s complaint about a guttering repair.