Red Kite Community Housing Limited (202314847)
The complaint is about the landlord’s handling of: Leaks to the resident’s property. Subsequent repair works. The associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Sandwell Metropolitan Borough Council (202319161)
The complaint is about the landlord’s handling of the resident’s concerns about:
South Derbyshire District Council (202413684)
The complaint is about the landlord’s handling of: A dispute over the location of the resident’s parked car. The resident’s reports of damp and mould. We have also considered the landlord’s: Complaint handling. Record keeping.
The Guinness Partnership Limited (202218624)
The complaint is about the landlord’s: Decision to issue the resident with a letter concerning her conduct towards a member of staff in September 2022. Handling of a telephone conversation with the resident in November 2022. Handling of the resident’s reports of anti-social behaviour. Handling of the resident’s subject access request. Handling of the resident’s reports of fly-tipping. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202319243)
The complaint is about the landlord’s handling of the resident’s: Reports of safety issues in the kitchen. Associated complaint.
The Guinness Partnership Limited (202324073)
The complaint is about the landlord’s handling of the resident’s reports of: Repairs. A concern about a tree. We have also considered the landlord’s complaint handling.
The Riverside Group Limited (202315579)
This complaint is about the landlord’s handling of reports of rats at the resident’s property.
The Riverside Group Limited (202323471)
The complaint is about the landlord’s handling of an overpayment of service charges made by the resident.
Wandle Housing Association Limited (202406206)
The complaint is about the landlord’s handling of the resident’s: application to be on the council’s waiting list. complaint made in 2017 about antisocial behaviour (ASB). reported nuisance caused by her neighbour’s dog including its communications with her. request for a management move. associated complaint.
Livin Housing Limited (202318325)
The complaint is about the landlord’s handling of the resident’s reports about internet connectivity.