Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Salix Homes Limited (202301576)

The complaint is about: Increases in rent and service charges from 2021 onwards. The landlord's response to the resident’s reports of problems with communal services, including security, parking, and cleaning. The landlord's communications about relation to planned communal repairs. The level of consultation and information provided by the landlord concerning a planned cladding and heating system upgrade. The landlord’s complaint handling has also been investigated.

Somerset Council (202313492)

The complaint is about the landlord’s handling of: scheduling the resident's gas safety check appointments. the resident's vulnerabilities while dealing with his service requests.

Southern Housing (202216747)

The complaint is about: The level of increase in rent and service charges. The landlord’s handling of the resident’s report of antisocial behaviour (ASB). The landlord’s handling of repairs to the car park gate. The landlord’s handling of the resident’s request for a different parking space. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint raised in November 2022.

Southward Housing Co-operative Limited (202215781)

The complaint is about the landlord’s handling of the resident’s requests for reimbursement for the communal lighting and smoke alarm. The landlord’s complaint handling has also been considered.

Southwark Council (202333479)

The complaint is about the landlord’s: handling of reports of leaks, damp and mould and associated repairs. complaint handling.

The Guinness Partnership Limited (202300833)

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Service has also considered the landlord’s handling of the resident’s complaint.

The Guinness Partnership Limited (202320307)

The complaint is about the landlord’s handling of the: Resident’s concerns about the neighbour’s closed circuit television (CCTV). Resident’s reports of antisocial behaviour (ASB) and noise nuisance. The complaint.

Thrive Homes Limited (202308302)

The complaint is about the landlord’s handling of: Repairs to: The communal front and back doors. A wall within the communal area. Reports of antisocial behaviour (ASB) within the communal area. A request to review the services provided in relation to the grounds maintenance and communal cleaning service charges.

Waltham Forest Council (202413799)

The complaint is about the landlord’s handling of the resident’s reports of water ingress and leaks into her property, and associated damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

Winchester City Council (202315836)

The complaint is about the landlord’s handling of repairs following a mutual exchange. The Ombudsman has considered the landlords handling of the mutual exchange process. The Ombudsman has considered the landlords complaint handling.