We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of: damp and mould in the property. window repairs. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Offer of compensation for its handling of the resident’s reports of repair issues throughout the property. Handling of the associated complaint.
The complaint is about the landlord’s: Response to the resident’s concerns about the property condition when it was let, in relation to: The bathroom. The balcony doors. Compliant handling and record keeping.
The complaint is about the landlord’s handling of the resident’s report of excessive cold in the property due to a draught from the front door. We have also looked at the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s rent arrears.
The complaint is about the landlord’s response to the resident’s concerns about fire safety due to a hoarded property. The Ombudsman has investigated the landlord’s complaint handling.
The resident’s complaint is about the landlord’s handling of her reports of: a leak from her bathroom into the ceiling and lights of the hallway and downstairs toilet. other repairs, in particular damaged internal doors, repairs to the kitchen, and a repair to the stair bannister.
This complaint is about: The level of support the landlord provided as part of the resident’s license agreement. The cost of the resident’s room.
The complaint is about the landlord’s handling of the resident’s: Concerns regarding the security of communal post boxes. Associated complaint.
The complaint is about the landlord’s handling of the resident’s: reports of internal repairs to her property and damage to her front door. complaint.