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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Dudley Metropolitan Borough Council (202436061)

The complaint is about the landlord’s handling of the resident’s: reports of repairs including: the beading and render on the exterior of a window at the rear of the property. her request for a radiator in the kitchen to be relocated. in the communal areas including the bin chute. to the area to the exterior of the block. concerns about not receiving services for which she was paying by way of a service charge. concerns about the lack of communal storage. concerns about fire safety. concerns about a notice regarding belongings left in communal arears. reports of pest infestations.

First Choice Homes Oldham Limited (202422287)

The complaint is about the landlord’s handling of the resident’s: Reports of a mice infestation and the level of compensation offered. Concerns about staff behaviour. Associated complaint.

GreenSquareAccord Limited (202421830)

The complaint is about the landlord’s handling of the resident’s reports of: A pest infestation. Repairs, in particular: Repairs to the boiler. Damp and mould. A crack in the living room wall.

Home Group Limited (202443954)

The complaint is about the landlord’s handing of the resident’s: Reports of repairs to the porch roof. Concerns about the kitchen renewal. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Home Group Limited (202506547)

The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Homes Plus Limited (202447589)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the complaint has also been considered.

Hyde Housing Association Limited (202338893)

The complaint is about the landlord’s handling of the resident’s: Concerns about service charges. Enquiries about moving into another property. Reports of Antisocial Behaviour (ASB) on the roof garden. We have also investigated the landlord’s complaint handling.

Hyde Housing Association Limited (202345644)

  REPORT COMPLAINT 202345644 Hyde Housing Association Limited 29 August 2025   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]