Moat Homes Limited (202418213)
The complaint is about the landlord’s handling of kitchen repairs.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Notting Hill Genesis (202331059)
The complaint is about the landlord’s response to the resident’s concerns about access to her garden.
Peabody Trust (202420640)
The complaint is about the landlord’s: Response to the resident’s dissatisfaction about a service charge increase. Handling of the resident’s reports of a roof leak. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Sanctuary Housing Association (202344107)
The complaint is about the landlord’s handling of the resident’s request to repair or replace her windows and doors.
Southwark Council (202416413)
The complaint is about the landlord’s response to the resident’s reports of foxes causing noise nuisance and disturbance. The Ombudsman has also considered the landlords complaint handling.
Southwark Council (202421325)
This complaint is about the landlord’s handling of: The resident’s reports of window issues. The associated complaint.
A2Dominion Housing Group Limited (202419585)
The complaint is about the landlord’s response to the resident’s: concerns about the unit cost of heating and hot water. request for further information about an increase in heating and hot water charges. The Ombudsman has also considered the associated complaint handling.
Amplius Living (202422533)
The complaint is about the landlord’s response to the resident’s concerns about a gate and fencing to the side of her home.
Amplius Living (202423616)
The complaint is about the landlord’s handling of the: Resident’s reports about the standard and frequency of grounds maintenance. Associated complaint.
Aster Group Limited (202325757)
The complaint is about the landlord’s handling of repairs to the resident’s property following a mutual exchange.