We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. A repair to the front door. The resident’s request for a new bathroom and kitchen. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to the resident’s: Reports of noise. Request for property improvements.
The complaint is about the landlord’s response to the resident’s request for soundproofing. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The Service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports that other tenants were throwing cigarette butts onto her balcony.
The complaint is about: The landlord’s response to the resident’s concerns about her hallway being narrow. The landlord’s handling of the resident’s transfer application and its associated communication. We will also consider the landlord’s record keeping.
The complaint is about the landlord’s handling of: Repairs to the communal gate. Service charges.
The complaint is about the landlord’s handling of the resident’s request for a new bathroom.
The complaint is about the landlord’s handling of the resident’s reports about hot water outages in the property.
The complaint is about the landlord’s handling of the resident’s reports of: A draught in the property. Concerns about the installation of a positive input ventilation (PIV) unit and the increased cost of heating. We have also investigated the landlord’s complaint handling.