Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s concerns about ownership of land between her property and a neighbour’s. The resident’s reports of antisocial behaviour by the neighbour. The associated formal complaint.
The complaint is about the landlord’s handling of the resident’s reports of: drain repairs. sewage back surges in the bathroom. the electrics in the property needing repair. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
The complaint is about: The landlord’s handling of repairs (including reports of damp and mould). The landlord’s handling of the resident’s request for a replacement porch canopy. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about how the landlord has handled the resident’s management move. We have also considered how the landlord handled the resident’s complaint.
The complaint is about the landlord’s response to: The resident’s requests for repairs to the rear garden. The resident’s reports of damp and mould. The resident’s concerns regarding the bathroom window.
The complaint is about the landlord’s: Handling of the resident’s reports about the condition of the property on letting. Response to requests for a range of repairs. Handling of no heating or hot water and the boiler repair. Response to reports of damp and mould. Understanding of the resident’s vulnerabilities. The Service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of Anti-Social Behaviour (ASB). The resident’s loss of hot water and heating. The resident’s reports of staff conduct. This Service has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: responsive repairs. the resident’s request for an adaptation. communal repairs. tree management. grounds maintenance. The Ombudsman has also investigated the landlord’s handling of the complaint.
The complaint is about the landlord’s response to the resident’s reports of noise from his neighbour.
The complaint is about the landlord’s handling of the resident’s reports regarding: Window repairs and the ventilation system. Anti-social behaviour and noise disturbance. The Ombudsman has considered the landlord’s complaint handling.