We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s reports of: Repairs to the front door of the flat. Repairs to internal doors inside the flat. We have also considered the landlord’s complaint handling.
The resident has complained about: The landlord’s response to their reports of a foul odour in the property. We have also investigated: The landlord’s record keeping. The associated complaint handling.
The complaint is about the landlord’s management of the resident’s succession request. This Service has also considered the landlord’s complaints handling.
The complaint is about the landlord’s handling of: The resident’s request for new windows. The resident’s reports of condensation, damp, and mould. The resident’s request for a new kitchen and bathroom. The resident’s reports regarding the standard of work to the garden wall and pathway. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s response to the resident’s reports of: Leaks, damp, and mould. Radiator repairs. A flea infestation. We will also consider the landlord’s complaint handling.
The complaint is about the landlords handling of the resident’s reports of a roof leak.
The complaint is about the landlord’s handling of : kitchen unit repairs. The associated complaint.
The complaint is about the landlord’s response to the resident’s concerns regarding the standard of cleaning in the communal areas and associated window damage.
The complaint is about the landlord’s handling of the resident’s enquiries about rent overpayments.
The complaint is about the landlord’s handling of repairs to the wet room. The associated complaint.