Jigsaw Homes Group Limited (202345927)
The complaint is about the landlord’s handling of the resident’s reports of issues with low water pressure and hot water at the property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Lewes District Council (202413170)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A rat infestation in his kitchen. The Ombudsman has also considered the landlord’s complaint handling.
LiveWest Homes Limited (202422710)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202344079)
The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property, including the windows and a communal carpet. Complaint handling.
London Borough of Camden Council (202501426)
The complaint is about the landlord’s response to the resident’s reports of a leak from her sink. We have also considered the landlord’s complaint handling.
London Borough of Lambeth (202422218)
The complaint is about the landlord’s response to the resident’s reports of an uneven garden surface. This report has also considered the landlord’s complaint handling.
London Borough of Lambeth (202430174)
The resident’s complaint is about the landlord’s handling of: Damp and mould, and the associated repairs. The associated complaint.
London Borough of Newham (202346518)
The leaseholder’s complaint is about the landlord’s handling of a roof leak. We have also considered the landlord’s: Complaint handling. Record keeping.
Metropolitan Thames Valley Housing (MTV) (202415746)
The complaint is about the landlord’s handling of repairs to: Radiators. External cladding. We have also considered the landlord’s complaint handling.
Midland Heart Limited (202329261)
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for the advanced rent payment to be refunded. Request for written correspondence. Reports of a sewage smell. Reports of repairs to the extractor fan. Reports of black sludge from the taps. Request for permission to install an electric vehicle (EV) charging point at the property. We have also considered the landlord’s complaint handling.