South Tyneside Council (202424803)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Southern Housing (202348554)
The complaint is about the landlord’s handling of the resident’s concerns about the installation of a garden fence reducing the size of her garden. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Southwark Council (202422298)
The complaint is about the landlord’s response to the resident’s concerns about service charges for major works.
Sovereign Network Group (202343694)
The resident’s complaint is about the landlord’s handling of: Hot water outages. Heating issues. The Ombudsman has also considered the landlord’s complaints handling.
The Riverside Group Limited (202445888)
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould and associated remedial works at the property. Complaint.
Vivid Housing Limited (202421917)
The complaint is about the landlord's handling of the resident’s reports about repairs and pest access.
Wandle Housing Association Limited (202430750)
The resident’s complaint is about the landlord’s handling of repairs to the bathroom. We have also considered the landlord’s handling of the associated complaint.
Westward Housing Group Limited (202414474)
REPORT COMPLAINT 202414474 Westward Housing Group Limited 18 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Birmingham City Council (202330667)
The complaint is about the landlord’s handling of repairs to a gas pipe.
Clarion Housing Association Limited (202406013)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.