Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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MHS Homes Ltd (202425775)

The complaint is about the landlord’s handling of: Repairs. Plastering repairs We have also investigated the landlord’s complaint handling.

Mid Suffolk District Council (202445120)

The complaint is about the landlord’s response to the resident’s reports of damp and mould. We have also investigated the landlord’s complaint handling.

NSAH (Alliance Homes) Limited (202412323)

The complaint is about the landlord’s handling of the resident’s concerns that it did not properly secure her home following a house fire. We have also looked at the landlord’s handling of the resident’s complaint.

Peabody Trust (202418742)

The complaint was about: The landlord’s response to the resident’s concerns about the landlord’s communication regarding a fire safety inspection. The landlord’s complaint handling.

Peabody Trust (202425616)

The resident’s complaint is about the landlord’s handling of: The process relating to temporary accommodation. His reports of condensation, damp, and mould. His complaint.

Royal Borough Of Greenwich (202414386)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) The Ombudsman has also considered the landlord’s complaint handling.

Salix Homes Limited (202338063)

The complaint is about the landlord’s handling of the: Resident’s concerns about vehicles obstructing emergency access to the block. Associated complaints.