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If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 03001113000.

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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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A2Dominion Housing Group Limited (202303699)

The complaint is about the landlord’s handling of the resident’s reports of a leak to her property. We have also looked at the landlord’s handling of the resident’s complaint.

A2Dominion Housing Group Limited (202420029)

The resident’s complaint is about the landlord’s handling of: Reports the property was unsuitable for her family’s needs. Its decision about the resident’s right to buy request and information provided. Leaks, damp and mould. Outdated information about the household recorded on its systems.   We have also considered the landlord’s complaint handling.

Clarion Housing Association Limited (202318147)

  REPORT COMPLAINT 202318147 Clarion Housing Association Limited 30 January 2026   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Halton Housing (202431709)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her property.