We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Reports of drainage issues affecting the toilet. Reports of damp and mould in the bathroom. Request for a replacement front door. Concerns about asbestos. Associated complaint.
The complaint is about the landlord’s response to the resident’s concerns about electrical safety. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of repairs.
The complaint is about the landlord’s response to the resident’s reports of inadequate external lighting and uneven surfaces on the steps in front of his property.
The complaint is about the landlord’s response to the resident’s queries and concerns around service charges. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s report of a damaged front door.
The complaint is about the landlord removing items from outside the resident’s flat. We will also investigate the landlord’s complaints handling.
The complaint is about the landlord’s: Response to the resident’s enquiries about installing a dropped kerb at her property. Handling of cavity wall insulation works. Handling of the installation of a bathroom extractor fan. Complaint handling.
The complaint is about the landlord’s response to the resident’s concerns about damp and mould in her property.
The complaint is about: The landlord’s handling of repairs to communal security gates. The landlord’s complaint handling.