London Borough of Islington (202447925)
The complaint is about the landlord’s handling of leaks, damp, and mould in the resident’s property. We have also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London Borough of Lambeth (202403228)
The complaint is about the landlord’s response to the applicant's request to succeed a tenancy.
London Borough of Waltham Forest (202500361)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and assault by a neighbour and her contractor. The landlord’s response to the resident’s reports of the neighbour using the communal area for building works and to store items during renovation works. The landlord’s handling of the associated complaints.
Magna Housing Limited (202421874)
The complaint is about the landlord’s handling of repairs. We have also considered the landlord’s complaint handling.
Melton Borough Council (202423492)
The complaint is about the landlord’s handling of: the resident’s reports of a data breach. the resident’s reports of antisocial behaviour (ASB). allegations of criminal damage against the resident. tenancy warning letters issued to the resident.
Metropolitan Thames Valley Housing (MTV) (202453198)
The resident has complained about: The landlord’s response to the resident’s reports of noise from a neighbouring property. The landlord’s response to reports of anti-social behaviour (ASB) by the resident. The associated complaint handling.
Midland Heart Limited (202402307)
The complaint is about the landlord’s handling of: A gas leak. The complaint.
Notting Hill Genesis (202219004)
The resident’s complaint is about the landlord’s: Provision of audited service charge accounts. Handling of her associated complaint.
Notting Hill Genesis (202313839)
The complaint is about the landlord’s handling of: Repairs to the bedroom walls. Concerns raised over staff conduct and communication. The associated complaint.
Notting Hill Genesis (202433631)
The complaint is about the landlord’s handling of: Repairs to the boiler. Damp and mould in the property. Repairs to the window restrictor. Reports of damage to the property and possessions following a leak. The resident’s requests to move. The resident’s concerns about her housing officer. The Ombudsman has also investigated the landlord’s handling of the complaint.