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If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 03001113000.

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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

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Karbon Homes Limited (202330910)

The complaint is about the landlord’s handling of: the resident’s reports of defects in the property. the associated complaint.

Kirklees Metropolitan Borough Council (202422118)

The complaint is about the landlord’s handling of the resident’s: Reports of pests. Reports of damp and mould. Reports of damaged items. Concerns about staff conduct. The Ombudsman has also considered the landlord’s complaint handling.

Leeds City Council (202336214)

The complaint is about the landlord’s management of: the resident’s reports of anti-social behaviour (ASB). the resident's requests for tenancy and rehousing support due to his additional needs.

Lewes District Council (202338493)

The complaint is about the landlord’s handling of the resident’s: Reports of a disconnected boiler pipe and associated staff conduct. Reports of damp and mould.