We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: A gas safety check and its contractor’s conduct. The resident’s requests for a replacement fence, designated car parking space, and a bin store at the front of his property. Staff conduct. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated repairs. Report of repairs to the kitchen cupboards and garden gate. Complaint.
The complaint is about the landlord’s handling of repairs to a brick storage shed.
The complaint is about the landlord’s handling of the resident’s: Requests for rehousing due to her disabilities. Associated complaint.
The complaint is about: The landlord’s handling of the resident’s request to investigate and address the cause of a soot-like substance throughout the property. The landlord’s complaint handling.
The complaint is about the landlord’s handling of: The installation of a new kitchen and bathroom at the resident’s property and associated remedial repairs. The resident’s complaint.
The complaint is about the landlord’s handling of the resident’s: Reports relating to an intruder gaining access into her property. Complaint.
The complaint is about the landlord’s handling of the resident’s: Concerns about a gap at the bottom of the front door. Concerns about the position of the lock on the front door. Reports of repairs to the floor near the front door.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her home. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of damp and mould.