Longhurst Group Limited (202223518)
The complaint is about the landlord’s handling of replacement flooring at the resident’s property following a leak.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Notting Hill Genesis (NHG) (202126775)
The complaint is about the landlord’s handling of the resident's queries relating to third-party service charge costs.
One Vision Housing Limited (202116972)
The complaint is about: Components of the resident’s service charge. The landlord’s conduct towards the resident in carrying out its housing management functions.
Teign Housing (202113413)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour, and; the resident’s reports of antisocial behaviour from his neighbour.
Wealden District Council (202120942)
The complaint is about the landlord’s response to the resident's request for a fence so he can have a guide dog.
Golding Homes Limited (202211641)
This complaint is about the landlord’s: Response to the resident’s: Reports of damp following a previous Ombudsman determination; Reports of Silverfish; Reports of bathroom drainage issues; Vulnerabilities, health and welfare concerns; Complaint handling.
Hackney Council (202210294)
The complaint concerns the landlord's handling of the resident's repairs. The Ombudsman investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202003750)
The complaint is about the landlord’s handling of:
Peabody Trust (202120467)
The complaint is about the landlord’s: handling of the resident’s reports of anti-social behaviour. handling of the resident’s appeal in connection with decisions made by the landlord’s priority move panel. This service has also considered the landlord’s complaint handling and record keeping.
Wandle Housing Association Limited (202105513)
The complaint is about the landlord’s: Handling of the window replacement works. Response to a leak affecting the property and the associated internal damage. Handling of the formal complaint in relation to the above mentioned matters.