Bury Metropolitan Borough Council (202424423)
The complaint is about the landlord’s response to the resident’s reports of: No heating and hot water. Leaks.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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City of Westminster Council (202440866)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s reports regarding staff conduct.
Clarion Housing Association Limited (202443991)
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). request for a management transfer.
Clarion Housing Association Limited (202452033)
The complaint is about the landlord’s handling of the resident’s reports of loss of heating and hot water and its decision to not replace all his radiators. We have also considered the landlord’s complaint handling.
East Midlands Housing Group Limited (202428486)
The complaint is about the landlord’s handling of a leak from the ceiling and the subsequent repairs. The Ombudsman has also considered the landlord’s complaint handling.
ForHousing Limited (202450035)
The complaint is about the landlord’s handling of repairs to the living room flooring. The Ombudsman has also considered the landlord’s complaint handling.
Halton Housing (202224828)
The complaint is about the landlord’s handling of repairs to: Windows. Guttering and resulting damage to plasterwork. The stopcock. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202450621)
The complaint is about the landlord’s handling of the: Resident’s request for adaptation works to the property. Associated complaints.
Leeds City Council (202413959)
The complaint is about the landlord’s handling of a leak and their request for the resident to remove decking for the investigation.
London & Quadrant Housing Trust (202223696)
The landlord’s response to the resident’s concerns that he should have access to electricity from the building’s solar panels. We have also considered the landlord’s complaint handling.