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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Anchor Hanover Group (202422120)

The complaint is about the landlord’s implementation of an appropriate dress policy. We have also considered the landlord’s complaint handling.

Aster Group Limited (202419335)

The complaint is about the landlord’s handling of the condition of the property at the time of the resident’s mutual exchange and the subsequent repairs.

Aster Group Limited (202430598)

The complaint is about the landlord’s handling of: The resident’s reports of a drainage issue at the property. Repairs to the roof.

Birmingham City Council (202430972)

The complaint is about: The information the landlord provided about the resident’s tenancy. The suitability of the property the landlord offered to the resident.

Leeds City Council (202332540)

The complaint is about the landlord’s handling of the resident’s: Reports of repairs at her main property, in particular: Plasterwork. Electrical issues. Mould treatment works. Kitchen repairs. Move to her temporary property. Reports of repairs at her temporary property.

Metropolitan Thames Valley Housing (MTV) (202325331)

The complaint is about the landlord’s handling of the resident’s reports of repairs, in particular: A leak from the roof and guttering. The front door. The kitchen. We have also considered the landlord’s complaint handling.

Moat Homes Limited (202330131)

The complaint is about the landlord’s handling of communal garden maintenance. We have also investigated the landlord’s complaint handling.