Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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City of Lincoln Council (202425384)

The complaint is about the landlord’s handling of the resident’s concerns about staff conduct. The Ombudsman has also assessed the landlord’s complaint handling.

Haringey London Borough Council (202321169)

The complaint is about the landlord’s handling of repairs to the fences at the bottom of the stairwell and top of the terrace to the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.

London & Quadrant Housing Trust (202234914)

The complaint is about the landlord’s response to the resident’s: Reports of flooding from the balcony, which he said was caused by the new build property having been sold with defective or missing balcony drainage. Formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.

London & Quadrant Housing Trust (202307207)

The complaint is about the landlord’s response to the resident’s reports of a mice infestation at her property. The Ombudsman has also considered the landlord’s handling of the associated complaint.

London Borough of Hammersmith and Fulham (202346836)

The complaint is about the landlord’s handling of the resident’s reported: snags following her move into the property. concerns that there was no electricity in the property. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.

London Borough of Lambeth (202321970)

The complaint is about the landlord’s handling of the resident’s service charge enquiries. We have also investigated the landlord’s complaint handling.

London Borough of Lambeth (202411410)

The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the kitchen. Reports about the condition of the windows. We have also assessed the landlord’s complaint handling.