Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Clarion Housing Association Limited (202315657)

The complaint is about the landlord’s handling of the resident’s reports of defects.

London & Quadrant Housing Trust (202313879)

The complaint is about the landlord’s response to the resident’s reports of flooding in the carpark which caused damage to his possessions. The Ombudsman has also considered the landlord’s complaint handling.

London & Quadrant Housing Trust (L&Q) (202213195)

The complaint is about the landlord’s handling of reports of repairs to communal doors and safety concerns. The Ombudsman has also considered the landlord’s complaint handling.

London & Quadrant Housing Trust (L&Q) (202321387)

The complaint is about the landlord’s handling of: The resident’s concerns about a missed appointment by the landlord’s contractor. The associated complaint.

London & Quadrant Housing Trust (L&Q) (202322819)

The complaint is about the landlord’s handling of the resident’s request for it to install a larger bath in the bathroom. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.