Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Loading...

Paradigm Housing Group Limited (202208841)

The complaint is about the landlord’s handling of the resident’s: report of repairs required to the windows and front door. reports of a rodent infestation, damp and mould. reports of anti-social behaviour (ASB) and noise nuisance. request for a management move.

Royal Borough of Kensington and Chelsea (202300068)

The complaint is about the landlord’s: Response to reports of recurring leaks from the flat above. Response to the noise from the flat above which was said to be due to the lack of sound proofing under the laminate flooring. This report has also taken into consideration the landlord’s handling of the associated complaint.

Sovereign Network Homes (202231810)

The complaint is about the landlord’s handling of the resident’s complaint concerning repairs including heating issues, damp, and mould.

Thurrock Council (202208626)

The complaint concerns: The Council’s response to reports of antisocial behaviour. The level of cleanliness and maintenance in communal areas.

Westminster City Council (202219355)

The resident’s complaint is about: The landlord’s handling of requests for repairs to a leaking communal roof, including associated repairs to damage caused to the resident’s property. The landlord’s handling of the resident’s complaint.

Birmingham City Council (202220689)

The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also considered the landlord’s complaint handling and record keeping.