Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

Select complaint category

Outcome

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Tenure

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Orders

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London Borough of Lewisham (202400955)

The complaint is about the landlord’s handling of a leak.

London Borough of Lewisham (202404632)

The complaint is about the landlord’s handling of: The resident’s reports of poorly positioned guttering and subsequent internal damage to the property. The resident’s complaint.

London Borough of Waltham Forest (202119814)

The complaint is about the landlord’s: Handling of repairs to the boiler. Handling of associated repairs. Response to a request for compensation for damaged possessions.

Midland Heart Limited (202315369)

The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s rent account. The associated complaint.

North Kesteven District Council (202316936)

The complaint is about the landlord’s handling of: Reports of asbestos at the property. The resident’s complaint.

North West Leicestershire District Council (202323994)

The complaint is about the landlord’s handling of the resident’s reports of repairs.

Octavia Housing (202333385)

The complaint is about the landlord’s response to: The resident’s reports of a pest infestation. The associated complaint.

One Housing Group Limited (202318433)

The complaint is about the landlord’s handling of the resident’s request for a breakdown of service charges and communication about those charges.

Origin Housing Limited (202342796)

The complaint is about the landlord’s: handling of reports of damp and mould. handling of reports of a loss of heating and hot water. response to concerns about staff conduct. The Ombudsman has also considered the landlord’s complaint handling.

Orwell Housing Association Limited (202335784)

The complaint is about the: The landlord’s handling of repairs to the windows. The landlord’s handling of repairs to the shed roof. The Ombudsman has also considered the landlord’s record keeping.