Southwark Council (202425793)
The complaint is about the landlord’s handling of the resident’s reports of the loss of heating and hot water.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Southwark Council (202426170)
The complaint is about the landlord’s handling of the resident’s reports of the loss of heating and hot water. We have also investigated the landlord’s complaint handling.
Sovereign Network Group (202428352)
The complaint is about the landlord’s: Handling of a leak causing damp at the property. Complaint handling.
Sovereign Network Group (202448707)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the resident’s requests for a replacement kitchen. the resident’s reports of repairs needed to the brickwork and drainage. the resident’s requests for additional plug sockets and a new toilet. the associated complaint.
Sovereign Network Group (202501012)
The complaint is about the landlord’s response to the resident’s reports of a roof leak, blocked gutters, and damp and mould in her flat.
The Guinness Partnership Limited (202453050)
The landlord’s handling of the residents’ concerns about the impact of the major building works. We have also considered the associated complaint.
Barnsley Metropolitan Borough Council (202343326)
The complaint is about the landlord’s handling of its resident’s request to retrieve personal belongings from her late sister’s property.
Clarion Housing Association Limited (202333013)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour from his neighbour. The associated complaint.
London & Quadrant Housing Trust (202332554)
The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp and mould and remedial repairs. reports about the condition of the windows. complaint.
London & Quadrant Housing Trust (202417670)
The complaint is about the landlord’s handling of: Damp and mould in the resident’s temporary property. The complaint.