We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202528118 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 5 May 2026 Background The resident’s complaint concerns the level of compensation offered by the landlord in […]
Decision Case ID 202405498 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 May 2026 Background The landlord’s contractor completed remedial work in the resident’s garden following […]
Decision Case ID 202412811 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 1 May 2026 Background The resident has held the tenancy of […]
Decision Case ID 202340234 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 1 May 2026 Background The resident reported the communal bin store lighting for […]
Decision Case ID 202415919 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 1 May 2026 Background The resident was unhappy with the landlord’s refusal to allow […]
Decision Case ID 202448140 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 1 May 2026 Background Following the completion of works to resolve damp and mould in the […]
The Decision Case ID 202532876 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 1 May 2026 Background The resident lives in a first-floor flat. His 2 front windows […]
Decision Case ID 202418656 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 1 May 2026 Background The resident’s tenancy started during October 2018. She began carrying out repairs […]
Decision Case ID 202501336 Decision type Investigation Landlord Acis Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The property is an end terrace house in a row […]
Decision Case ID 202506821 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident reported problems with the fit of her front door to […]