We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: Repairs to the communal front door. Repairs to the lift. The absence of a scheme manager. The standard of grounds maintenance, cleaning, and concerns about the bins. The handling of the associated complaint.
The complaint is about the landlord’s: Response to the resident’s reports of neighbour nuisance. Handling of the associated complaint.
The complaint is about the landlord’s handling of repairs to the bedroom ceiling and the property’s roof. We have also considered the landlord’s handling of the complaint as part of the assessment.
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance from the flat above. The associated complaint.
The complaint is about the landlord’s response to: the resident’s request for information it held about legal proceedings that commenced in 2015. the resident’s concerns that its contact was intimidating and a form of harassment. We have also investigated the landlord’s handling of her associated complaint.
The complaint is about the landlord’s: response to the resident’s concerns about staff conduct. handling of the complaint.
The resident’s complaint is about the landlord’s handling of: Damp and mould. A pest infestation. We have also considered the landlords complaint handling.
The complaint is about the landlord’s handling of a leak in the living room and associated damp.
This complaint is about the landlord’s handling of a planned kitchen renewal. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: the resident’s reports of repairs and associated damp and mould. the resident’s complaint. We have also assessed the landlord’s record keeping.