London Borough of Hounslow (202452472)
The resident’s complaint is about the landlord’s handling of damp and mould.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London Borough of Lambeth (202335573)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the subsequent repairs. We have also considered the landlord’s complaints handling.
Octavia Housing (202405592)
The resident’s complaint is about: The landlord’s management of boiler repairs. The landlord’s management of a fair rent review. The landlord’s response to reports of damp and mould. The landlord's response to reports of nuisance from the adjacent nursery including children playing in the garden, inappropriate storage of waste, and screws protruding through the fence. The landlord’s decision to rent the premises next door to the nursery, in the first instance. The landlord's decision that the nursery had the right to use a fenced off area as a garden for their children. The landlord’s handling of the complaint.
Southwark Council (202343514)
The complaint is about the landlord’s handling of a water leak.
Aster Group Limited (202341575)
The complaint is about the landlord’s approach to moving the resident to alternative accommodation after reports of damp and mould at the property.
Birmingham City Council (202453351)
The complaint is about the landlord’s response to the resident’s reports of a blocked toilet. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202344799)
The complaint is about the landlord’s response to the resident’s: concerns that she was responsible for communal electricity costs. complaint.
Metropolitan Thames Valley Housing (MTV) (202324724)
The complaint is about the landlord’s handling of: Leaks in the property and the associated repairs. The resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202406744)
The landlord’s handling of the resident’s reports of a roof leak causing water damage. We have also considered the landlord’s complaint handling.
Places for People Group Limited (202453328)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.