London & Quadrant Housing Trust (202222648)
This complaint is about the landlord’s handling of repairs related to replastering and a leak from the toilet. We have also investigated the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (202328409)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB), noise and criminal damage by a neighbour. The landlord’s response to the resident’s report that she was originally given priority bidding status and should retain this status. The landlord’s handling of the associated complaints.
London & Quadrant Housing Trust (202341608)
The complaint is about the landlord's handling of bathroom repairs, including reports of mould and a subsequent leak. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202435364)
The complaint is about the landlord’s handling of the resident’s: Rehousing request. Reports of antisocial behaviour (ASB). We have investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202449593)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Complaint.
London Borough of Barking and Dagenham (202448931)
The complaint is about: The resident’s requests for rehousing and/or adaptations to the property. The landlord’s response to the resident’s concerns about rats around the property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Camden Council (202452404)
The complaint is about the landlord's response to the resident’s reports about anti-social behaviour (ASB). The Ombudsman has investigated the landlord’s complaint handling.
London Borough of Hammersmith and Fulham (202331963)
The complaint is about the landlord’s handling of the resident’s: Request for it to remove items from her previous address. Reports of a flood and resulting damage. This Service has also considered the landlord’s handling of the associated complaint.
London Borough of Hounslow (202407223)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request to be permanently rehoused. Move to temporary rehousing while it conducted repair work.
London Borough of Lambeth (202403228)
The complaint is about the landlord’s response to the applicant's request to succeed a tenancy.