We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202405646 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Shared Ownership Date 20 April 2026 Background After receiving a rent and service charge increase letter in March […]
Decision Case ID 202533118 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 April 2026 Background The resident lives in a fourth-floor flat. In March 2025, he […]
Decision Case ID 202411707 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background The resident lives in a house. She has physical and […]
Decision Case ID 202329195 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 20 April 2026 Background The resident queried his service charges in 2022 after the landlord requested […]
Decision Case ID 202530694 Decision type Investigation Landlord Walsall Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background The resident lives with her 3 children, some of whom […]
Decision Case ID 202347785 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident has health conditions. He gave notice to end his tenancy […]
Decision Case ID 202403154 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 17 April 2026 Background The resident’s front door was painted on 29 November 2022 […]
Decision Case ID 202326422 Decision type Investigation Landlord Bromford Flagship LiveWest Limited Landlord type Housing Association Occupancy Shared Ownership Date 17 April 2026 Background In August 2023 the resident queried an increase in his […]
Decision Case ID 202332524 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident is unhappy with delays in the landlord attending […]
Decision Case ID 202526883 Decision type Investigation Landlord East Devon District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 April 2026 Background The resident reported damp in the […]