We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202446682 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident reported leaks to her windows and front door. While […]
There were delays at stage 1 of the landlord’s complaint procedure, which it failed to offer any redress for or demonstrate learning.
Decision Case ID 202407351 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident reported an issue with his under-cabinetkitchen lights on […]
Decision Case ID 202520544 Decision type Investigation Landlord Charnwood Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 March 2026 Background The resident reported damp and condensation in […]
Decision Case ID 202337420 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 March 2026 Background The resident’s tenancy was due to start on 21 November […]
Decision Case ID 202531212 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 12 March 2026 Background The resident purchased the property as a shared owner in 2020, […]
Decision Case ID 202403980 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy Date 12 March 2026 Background The resident arranged the services of a plumber to […]
Decision Case ID 202524956 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 March 2026 Background The resident has lived at the property since November 2000. In […]
Decision Case ID 202407211 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 March 2026 Background The resident lives in first floor flat. The landlord’s records state […]
Decision Case ID 202345114 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 March 2026 Background The resident complained to the landlord in November 2023. She said […]