Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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London Borough of Hillingdon (202402457)

The complaint is about the landlord’s handling of: Outstanding repairs. Damp and mould.

London Borough of Hounslow (202218743)

The complaint is about the landlord’s: Response to the resident’s concerns about the installation of a new heating system. Complaints handling.

Oadby and Wigston Borough Council (202345185)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) including noise nuisance. The Ombudsman has also considered the landlord’s complaint handling.

Peabody Trust (202225229)

The complaint is about the landlord’s handling of reports of a roof leak.

Peabody Trust (202315457)

The complaint is about the landlord’s handling of the resident’s requests for adaptations to the property. The Ombudsman has also investigated the landlord’s handling of the associated complaint.

Platform Housing Group Limited (202307100)

The complaint is about the landlord’s handling of: A window repair. Damp and mould.

Southampton City Council (202322414)

The complaint is about the landlord’s handling of reports of damp and mould in the property.

Southern Housing (202401558)

The complaint is about the landlord’s handling of: Repairs to a leak which caused a foul smell, damp, and mould. The formal complaint.

Stevenage Borough Council (202307782)

The complaint is about the landlord’s handling of the resident’s report that her neighbour had moved a boundary fence. The Ombudsman has also investigated the landlord’s complaint handling.

The Guinness Partnership Limited (202301313)

The complaint is about the landlord’s handling of the resident’s concerns of a draught coming through his windows. The Ombudsman has also considered the landlord’s complaint handling.